{"id":7912,"date":"2025-11-18T14:31:55","date_gmt":"2025-11-18T14:31:55","guid":{"rendered":"https:\/\/bomchacha.es\/returns-cancellations\/"},"modified":"2026-03-17T12:50:48","modified_gmt":"2026-03-17T12:50:48","slug":"returns-cancellations","status":"publish","type":"page","link":"https:\/\/bomchacha.es\/en\/legal-notice\/returns-cancellations\/","title":{"rendered":"Returns &#038; Cancellations"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>How can I make a return?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">We accept returns within <strong>7 days of receipt<\/strong>, for any reason, as long as the items are in the same condition as they were delivered.<\/p>\n\n<p class=\"wp-block-paragraph\">We do not make product changes.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Return address<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>BOMCHACHA<\/strong><br\/>Calle Roma 7<br\/>Humanes de Madrid<br\/>CP 28970<br\/>Spain<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Europe and the rest of the world<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>The customer is responsible for the return shipping costs.<\/li>\n\n\n\n<li>Products must be returned with all their original labels and packaging.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Return Instructions<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">To speed up the process:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Fill out the return form included in your package.\n<ul class=\"wp-block-list\">\n<li>If you don&#8217;t have it, include a note with your <strong>order number<\/strong> and the products you&#8217;re returning.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Keep all the original packaging.<\/li>\n\n\n\n<li>Do not remove hang tags or sewn-in tags.\n<ul class=\"wp-block-list\">\n<li>Items without sewn tags <strong>cannot be refunded<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use the original bag\/box and seal it tightly.<\/li>\n\n\n\n<li>Keep the receipt and tracking number for your shipment.<\/li>\n\n\n\n<li>Items such as stickers, pins, or keychains must be unused and in their original packaging.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Damaged or incorrect items<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective or incorrect product, please contact us immediately.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Can I cancel my order?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Once the order is placed, <strong>it is not possible to cancel or modify it<\/strong>, so check the information carefully before paying.<\/p>\n\n<p class=\"wp-block-paragraph\">Your card is only charged when the order is shipped.<\/p>\n\n<p class=\"wp-block-paragraph\">If it has already been submitted, you can:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Refuse delivery (will be returned automatically)<\/li>\n\n\n\n<li>Or return it once received<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Can I modify my order?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">No.<br\/>You can&#8217;t edit orders after they&#8217;ve been confirmed.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Can I exchange one item for another?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">We do not make changes.<br\/>But you can return any item for a refund.<\/p>\n\n<p class=\"wp-block-paragraph\">See How <strong>to make a return<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can I make a return? We accept returns within 7 days of receipt, for any.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7924,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7912","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/comments?post=7912"}],"version-history":[{"count":1,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7912\/revisions"}],"predecessor-version":[{"id":7913,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7912\/revisions\/7913"}],"up":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7924"}],"wp:attachment":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/media?parent=7912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}