{"id":7936,"date":"2025-11-07T22:55:26","date_gmt":"2025-11-07T22:55:26","guid":{"rendered":"https:\/\/bomchacha.es\/legal-notice\/privacy-cookie-policy\/"},"modified":"2026-03-17T12:50:51","modified_gmt":"2026-03-17T12:50:51","slug":"privacy-cookie-policy","status":"publish","type":"page","link":"https:\/\/bomchacha.es\/en\/legal-notice\/privacy-cookie-policy\/","title":{"rendered":"Privacy &#038; Cookie Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Privacy &amp; Cookie Policy<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">of <strong><a href=\"https:\/\/bomchacha.es\/en\/\">https:\/\/bomchacha.es<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date: 18\/11\/2025<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">This <strong>Privacy and Cookie Policy<\/strong> explains how <strong>BOUCHACHA SL<\/strong> (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) collects, uses and protects personal data when you visit <strong><a href=\"https:\/\/bomchacha.es\/en\/\">https:\/\/bomchacha.es<\/a><\/strong>, purchase our products, communicate with us or use our services.<\/p>\n\n<p class=\"wp-block-paragraph\">We process your personal data in accordance with the <strong>General Data Protection Regulation (GDPR),<\/strong> <strong>Organic Law 3\/2018 (LOPDGDD)<\/strong> and other applicable regulations in Spain.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>1. Data Controller<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\"><strong>BOUCHACHA SL<\/strong><br\/>Address: CALLE MISTER LODGE 23, LOCAL 1-6, 28229 VILLANUEVA DEL PARDILLO, MADRID, SPAIN<br\/>CIF: B13959770<br\/>Email: <strong><a>info@bomchacha.es<\/a><\/strong><br\/>Website: <a href=\"https:\/\/bomchacha.es\/en\/\">https:\/\/bomchacha.es<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">If you have any questions about this Policy or how we process your personal data, you can contact us at <strong><a>info@bomchacha.es<\/a><\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>2. Scope of application<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">This Policy applies to personal data that we collect:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>When visiting or browsing <strong><a href=\"https:\/\/bomchacha.es\/en\/\">https:\/\/bomchacha.es<\/a><\/strong><\/li>\n\n\n\n<li>When making a purchase in our online store<\/li>\n\n\n\n<li>When you create an account on our website<\/li>\n\n\n\n<li>By subscribing to our newsletter or commercial communications<\/li>\n\n\n\n<li>When you communicate with us via email, phone, forms, or social media<\/li>\n\n\n\n<li>When participating in promotions, surveys or events<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">This Policy does not apply to third-party websites or services that may be linked from our site.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>3. Personal Data We Collect<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">We may process the following categories of personal data:<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>3.1 Identification and contact details<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Name and last name<\/li>\n\n\n\n<li>Billing and shipping address<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Country\/region<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.2 Account Data<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Username and password (encrypted)<\/li>\n\n\n\n<li>Account Settings and Preferences<\/li>\n\n\n\n<li>Order history linked to your account<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.3 Order, payment and transaction data<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Products Purchased and Order Details<\/li>\n\n\n\n<li>Payment method used<\/li>\n\n\n\n<li>Payment status<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We do not store full card numbers; are processed by secure payment providers.<\/p>\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\"><strong>3.4 Technical and usage data (automatic collection)<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>IP Address<\/li>\n\n\n\n<li>Browser type and version<\/li>\n\n\n\n<li>Device and operating system<\/li>\n\n\n\n<li>Browser language<\/li>\n\n\n\n<li>Pages visited, clicks, browsing time<\/li>\n\n\n\n<li>Referrer URL<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.5 Behavioural data and preferences<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Products viewed or added to cart<\/li>\n\n\n\n<li>Shopping preferences<\/li>\n\n\n\n<li>Participation in offers or surveys<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.6 Communications and customer service data<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Messages sent via email, forms, or social media<\/li>\n\n\n\n<li>Content of inquiries, complaints and our response<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.7 Marketing data<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Preferences for receiving commercial communications<\/li>\n\n\n\n<li>Registration of consents and unsubscriptions<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>3.8 Recruitment data (if applicable)<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>CV, cover letter and professional details<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We do not collect special categories of data (health, religion, etc.) unless you provide it voluntarily and only when necessary.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>4. How do we collect your data?<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\">4.1 Directly from you<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>When placing an order<\/li>\n\n\n\n<li>When creating an account<\/li>\n\n\n\n<li>When you send us a message or form<\/li>\n\n\n\n<li>When participating in surveys or promotions<\/li>\n\n\n\n<li>When subscribing to newsletters<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.2 Automatically<\/h3>\n\n<p class=\"wp-block-paragraph\">Through cookies and similar technologies when you browse our website.<\/p>\n\n<h3 class=\"wp-block-heading\">4.3 Third Party<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Payment Providers<\/li>\n\n\n\n<li>Transport companies<\/li>\n\n\n\n<li>Analytics and advertising tools<\/li>\n\n\n\n<li>Social media platforms when you interact with our accounts<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>5. What do we use your data for and what is the legal basis?<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>5.1 Order management and service delivery<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Process payments, prepare shipments, manage returns<\/li>\n\n\n\n<li>Create and manage your account<br\/><strong>Legal basis:<\/strong> execution of contract; legitimate interest; legal obligation.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>5.2 Communications with you<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Answering queries<\/li>\n\n\n\n<li>Send you notifications of the order or changes to our terms<br\/><strong>Legal basis:<\/strong> execution of contract; legitimate interest.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>5.3 Website improvement and usage analysis<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Analyze the traffic and operation of the website<\/li>\n\n\n\n<li>Improve design and user experience<br\/><strong>Legal basis:<\/strong> legitimate interest; consent (non-essential cookies).<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>5.4 Marketing and commercial communications<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Sending newsletters and promotions<\/li>\n\n\n\n<li>Content personalization<br\/><strong>Legal basis:<\/strong> consent; legitimate interest for existing customers (with opt-out).<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">You can unsubscribe at any time.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5.5 Security and fraud prevention<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>Legal basis:<\/strong> legitimate interest; legal obligation.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5.6 Compliance with legal obligations<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>Legal basis:<\/strong> legal obligation (tax, accounting, etc.).<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>5.7 Selection processes (if applicable)<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><strong>Legal basis:<\/strong> legitimate interest; pre-contractual measures.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>6. Who do we share your data with?<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">We do not sell your personal data.<\/p>\n\n<p class=\"wp-block-paragraph\">We may share data with:<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>6.1 Processors (suppliers)<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Web Hosting Services<\/li>\n\n\n\n<li>Payment Providers<\/li>\n\n\n\n<li>Transportation Services<\/li>\n\n\n\n<li>Email marketing tools<\/li>\n\n\n\n<li>Analytics and Cookie Platforms<\/li>\n\n\n\n<li>Technical Support and Security Services<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">All of them act under contract and following our instructions.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>6.2 Public administrations<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Only when there is a legal obligation.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>6.3 Other third parties<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">In the case of corporate operations (mergers, acquisitions), always under legal guarantee.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>7. International transfers<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">Some providers may be outside the EEA.<br\/>In these cases we guarantee adequate protection through:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>European Commission adequacy decisions<\/li>\n\n\n\n<li>Standard Contractual Clauses (SCCs)<\/li>\n\n\n\n<li>Other mechanisms allowed by the GDPR<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>8. Retention periods<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">We keep your data only for as long as necessary:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>User account:<\/strong> Until you request deletion<\/li>\n\n\n\n<li><strong>Orders and invoicing:<\/strong> minimum 5 years (legal obligation in Spain)<\/li>\n\n\n\n<li><strong>Marketing:<\/strong> Until you withdraw consent or as required by law<\/li>\n\n\n\n<li><strong>Queries and support:<\/strong> for as long as it takes to manage them<\/li>\n\n\n\n<li><strong>Recruitment:<\/strong> up to 12 months (unless otherwise indicated)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">When it is no longer necessary to retain the data, we delete or anonymize it.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>9. Data security<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">We apply technical and organisational measures such as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Secure servers<\/li>\n\n\n\n<li>Access Restrictions<\/li>\n\n\n\n<li>Security monitoring<\/li>\n\n\n\n<li>Encryption when needed<\/li>\n\n\n\n<li>Internal data protection protocols<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">No system is completely secure. If you spot a potential issue, please contact us.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>10. Your rights<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">You have the right to request:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Access<\/strong> to your data<\/li>\n\n\n\n<li><strong>Rectification<\/strong> of inaccurate data<\/li>\n\n\n\n<li><strong>Erasure<\/strong> (&#8220;right to be forgotten&#8221;)<\/li>\n\n\n\n<li><strong>Limitation<\/strong> of processing<\/li>\n\n\n\n<li><strong>Portability<\/strong><\/li>\n\n\n\n<li><strong>Objection<\/strong> to processing based on legitimate interest<\/li>\n\n\n\n<li><strong>Opposition to direct marketing<\/strong><\/li>\n\n\n\n<li><strong>Withdrawal of consent<\/strong> at any time<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">To exercise these rights, please write to: <strong><a>info@bomchacha.es<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You can also complain to the supervisory authority:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Spanish Data Protection Agency (AEPD)<\/strong><br\/>Web: <a>www.aepd.es<\/a><\/p>\n<\/blockquote>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>11. Cookies and Similar Technologies<\/strong><\/h1>\n\n<h3 class=\"wp-block-heading\"><strong>11.1 What are cookies?<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Small files stored on your device to remember your preferences, analyze web usage, or display personalized content.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>11.2 Types of cookies we use<\/strong><\/h3>\n\n<ol class=\"wp-block-list\">\n<li><strong>Strictly Necessary Cookies<\/strong><br\/>Essential for the operation of the website (basket, login, security).<\/li>\n\n\n\n<li><strong>Analytical cookies<\/strong><br\/>They allow you to measure the use of the website and improve performance.<\/li>\n\n\n\n<li><strong>Functional cookies<\/strong><br\/>They save preferences such as language or region.<\/li>\n\n\n\n<li><strong>Advertising and personalisation cookies<\/strong> (if enabled)<br\/>To show relevant ads and measure campaigns.<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\"><strong>11.3 Cookie consent<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">When you enter our website:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>You can accept or decline non-essential cookies<\/li>\n\n\n\n<li>You can customize your preferences<\/li>\n\n\n\n<li>You can revoke your consent at any time<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">You can also manage cookies from your browser.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>12. Changes to this Policy<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">We may update this Policy at any time.<br\/>When we do:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>We will update the effective date<\/li>\n\n\n\n<li>We will be able to inform you through the website or by email<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>13. Contact<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">For any questions about this Policy or your personal data:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>BOUCHACHA SL<\/strong><br\/>Address: CALLE MISTER LODGE 23, LOCAL 1-6, 28229 VILLANUEVA DEL PARDILLO, MADRID, SPAIN<br\/>Email: <strong><a>info@bomchacha.es<\/a><\/strong><br\/>Website: <a href=\"https:\/\/bomchacha.es\/en\/\">https:\/\/bomchacha.es<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy &amp; Cookie Policy of https:\/\/bomchacha.es Effective Date: 18\/11\/2025 This Privacy and Cookie Policy explains how.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7924,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7936","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/comments?post=7936"}],"version-history":[{"count":1,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7936\/revisions"}],"predecessor-version":[{"id":7937,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7936\/revisions\/7937"}],"up":[{"embeddable":true,"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/pages\/7924"}],"wp:attachment":[{"href":"https:\/\/bomchacha.es\/en\/wp-json\/wp\/v2\/media?parent=7936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}